MakeBox AI — Refund Policy

This Refund Policy applies to subscriptions and token/credit purchases for the MakeBox AI Service, operated by Cyfra LLC (Florida, USA) ("MakeBox AI", "we", "us"). It should be read together with our Terms of Service.

1. Subscriptions

• You may cancel your subscription at any time from your account settings; cancellation stops future renewals.
• If you are charged for a renewal you did not intend and contact us within 7 days of that charge, having made no material use of the plan in that period, we will review a refund in good faith.
• Partial-period refunds for unused time are not provided unless required by applicable law.

2. Tokens & credit packs

• Token/credit packs are consumable. Consumed tokens (used to generate text or images) are non-refundable, because a real third-party cost is incurred at generation time.
• Unused tokens from a pack may be refunded within 14 days of purchase if none of that pack has been used.

3. When refunds are not available

• Amounts corresponding to tokens/credits already consumed.
• Dissatisfaction with estimated metrics or AI outputs — these are guidance, not guaranteed results.
• Accounts suspended or terminated for violation of our Terms.
• Charges older than the windows above, except where required by law.

4. How to request a refund

Email support@makebox.ai from your account email with your invoice or the approximate date and amount of the charge. Approved refunds are issued to the original payment method; processing time depends on your payment provider (typically 5–10 business days).

5. Chargebacks

Please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may result in suspension of the account pending resolution.

6. Changes

We may update this Policy; the version in effect at the time of your purchase applies to that purchase. Questions: support@makebox.ai.